The options offered by the virtual switchboards compared to the traditional ones allow things like the recording of calls and access to them from any company softphone, an application that already replaces any IP telephone and that turns smartphones, tablets and computers into workstations agents, regardless of whether they are in or out of the office. On the other hand, the synchronization with the CRM allows the agent to have the history of communications with that client, all the operations that have already been done and what solutions can be given.
Problem 7 – No more hearing "he's not in the office right now" Above all, for those companies that have their employees on the move, having a virtual switchboard allows them to never be out of their workplace. Customers can contact them regardless of where they are just by dialing the company's landline and the mobile number list extension. Problem 8 – Offer a true reconciliation of work and family life to employees Derived from the possibility of ubiquity offered by a virtual switchboard that simply needs an application on a mobile phone to work, the company can take the leap and offer its employees a true reconciliation of work and family life through positions of flexible work, as they can take office calls anywhere, anytime.
What's more, they could even disconnect and when they return, consult the call log, the recordings and everything necessary to resume operations.Virtual switchboard, the heart of a telemarketing company 11.02.2020 virtual switchboard for telemarketing company Regardless of its size, a company dedicated to telemarketing can no longer entrust its communications service to anything other than a virtual switchboard. Not only because of the necessary versatility and flexibility offered by this type of system, but also because of the significant savings it can bring about, especially for those who are just starting out. And it is that, first of all, it allows you to set up a telemarketing company.